Nintendo to Fix Joy-Cons for Free
Following a lawsuit filed over "Joy-Con Drift" issue earlier, Nintendo decided to fix all affected controllers for free!
A hardware issue on next-gen hybrid console Nintendo Switch has been bugging fans for some time and is known as "Joy-Con Drift", which Nintendo only cared about as long as it came under their device warranty period until now.
When this problem with detachable Switch controllers became a major annoyance for many customers, a law firm filed a class action lawsuit against Nintendo and they had to react fast by deciding to fix all affected controllers for free.
RELATED: Nintendo Getting Sued for Joy-Con Drift Issues
Joy-Con drift is a problem where analog sticks on controllers would start taking command on their own even if they are not touched and this started affecting gameplay experience by being annoying to outright impossible to play sometimes.
This is an old issue for Switch consoles ever since it came out in 2017 and has bugged out many people over time. Up until now, Nintendo would have happily provided customers a replacement if they had it covered under warranty.
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However, they never acknowledged this issue much seriously but things have gone too far to simply ignore and let their market reputation get ruined now that they are getting sued by U.S. law firm Chimicles Schwartz Kriner & Donaldson-Smith.
CSK&D filed a class action lawsuit against Nintendo of America on July 19, after receiving complaints from more than 5,500 consumers who are affected by drifting issues with their Joy-Con controllers at some point after purchase.
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Customer service representatives are now internally instructed by Nintendo to no longer charge anyone affected by Joy-Con drift for repairs and to refund those who already spend money without asking for any proof of purchase at all.
Also, warranty status will no longer be an issue to get free repairs or a requested refund except for confirmation of prior repair. This was disclosed by source that knows about Nintendo's updated customer support documentation.
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According to documentations, representatives are advised to simply guide complaining customers with steps to troubleshoot their issue first but if that doesn't do the trick then Joy-Con issues should be fixed at no-charge.
Nintendo didn't acknowledge that Joy-Con controllers were faulty from beginning and simply referred this issue as "recent reports". Good thing is, people are at least getting free repair of their Joy-Cons or refund if they already paid for it.
RELATED: Nintendo Switch Lite Announced
With Nintendo Switch Lite scheduled to arrive in a few months on September 2019, people can't help but thinking whether or not upcoming first revision for Switch console would share the same drifting problem or not.
Since Switch Lite has no detachable controllers or dockability, players would have to send their entire console if any issue occurs. If that ever happens and becomes widespread then Nintendo is about to face a huge PR disaster and sales drop.
A hardware issue on next-gen hybrid console Nintendo Switch has been bugging fans for some time and is known as "Joy-Con Drift", which Nintendo only cared about as long as it came under their device warranty period until now.
When this problem with detachable Switch controllers became a major annoyance for many customers, a law firm filed a class action lawsuit against Nintendo and they had to react fast by deciding to fix all affected controllers for free.
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| Nintendo to Fix Joy-Cons for Free |
RELATED: Nintendo Getting Sued for Joy-Con Drift Issues
Joy-Con drift is a problem where analog sticks on controllers would start taking command on their own even if they are not touched and this started affecting gameplay experience by being annoying to outright impossible to play sometimes.
This is an old issue for Switch consoles ever since it came out in 2017 and has bugged out many people over time. Up until now, Nintendo would have happily provided customers a replacement if they had it covered under warranty.
RELATED: Loki Joins Marvel Ultimate Alliance 3
However, they never acknowledged this issue much seriously but things have gone too far to simply ignore and let their market reputation get ruined now that they are getting sued by U.S. law firm Chimicles Schwartz Kriner & Donaldson-Smith.
CSK&D filed a class action lawsuit against Nintendo of America on July 19, after receiving complaints from more than 5,500 consumers who are affected by drifting issues with their Joy-Con controllers at some point after purchase.
RELATED: Pokémon Sword and Shield Won't Reuse Models from 3DS Games
Customer service representatives are now internally instructed by Nintendo to no longer charge anyone affected by Joy-Con drift for repairs and to refund those who already spend money without asking for any proof of purchase at all.
Also, warranty status will no longer be an issue to get free repairs or a requested refund except for confirmation of prior repair. This was disclosed by source that knows about Nintendo's updated customer support documentation.
RELATED: Legend of Zelda: Link's Awakening Remake Release Date
According to documentations, representatives are advised to simply guide complaining customers with steps to troubleshoot their issue first but if that doesn't do the trick then Joy-Con issues should be fixed at no-charge.
Nintendo didn't acknowledge that Joy-Con controllers were faulty from beginning and simply referred this issue as "recent reports". Good thing is, people are at least getting free repair of their Joy-Cons or refund if they already paid for it.
RELATED: Nintendo Switch Lite Announced
With Nintendo Switch Lite scheduled to arrive in a few months on September 2019, people can't help but thinking whether or not upcoming first revision for Switch console would share the same drifting problem or not.
Since Switch Lite has no detachable controllers or dockability, players would have to send their entire console if any issue occurs. If that ever happens and becomes widespread then Nintendo is about to face a huge PR disaster and sales drop.
